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	What we do

	what we do Introduction Our Methodology eUser Ratings   what are they? why do they matter? Client Benefits   Market Position Surprises How to work with us About Benchmarking		Client Benefits       Benchmarking is revealing in two major ways: Market positioning As one of our clients' said to us, knowledge of the market place is often limited to former colleagues 'meeting down the pub to exchange half-truths'. Most market analysis is based on surveys, with the fatal flaw that the data sources have no incentive to ensure the accuracy of the outcome; hence published surveys - even from highly reputable research companies – can be wildly wrong. eBenchmarkers' clients are able to assess their market position accurately and can use our data forensically to drive change and enhance their results. Some examples include:   Making Resource allocation trade-offs Low customer usage enhanced by switching focus to transacting, rather than driving new customers Building business cases for investments Peer-group lagging P2P results made the case for sales process enhancements, redesigning customer interface and 'workload' Setting priorities High web failure rates & downtime helped prioritise QoS Monitoring progress   Integration of eBenchmarkers' results into balanced scorecard Reducing unnecessary costs Proven high helpdesk costs resulted in significant budget reductions Persuading colleagues Poor 'path to product' pages built case for streamlining public site

 

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